Reservation & Booking
- Reservation can be made online by visiting our website or through bank transfer.
- Booking will be confirmed upon the receipt of reservation fee.
- Reservation fee is not refundable if Tenant/lodger if the reservation is cancelled. This is because we would have rejected other bookings, once your booking is confirmed.
- Reservation details will be emailed to the Tenant/lodger within 24 hrs of payment being confirmed by our bank.
- Deposit is payable for most of our property and in most cases, is one week depending on the Landlord. From the beginning of the stay, the deposit will be held as a security against damage, which may occur to the property, during occupancy the property.
- Deposit is refundable within 7 working days of Tenant/Lodger departure so long as the Tenant/Lodger did not damage or trash anything in the property. Tenants/Lodgers are required to leave the properties in the conditions they were when they took possession of the property.
- Full rent must be paid at the time of check-in.
- The full rent can be paid by bank transfer or credit/debit card (5% process fee applies to any credit/debit card payment), personal cheque (must be cleared before check-in).
- Long term rentals (2 months or more) can be paid on monthly basis.
- The company reserves the rights to refuse to check-in guests and cancel the reservation without refund of deposit if full rental payment has not been made 1 hour before check-in time.
Cancellation & Changes:
- Reservation fee is not refundable if the booking is cancelled by the Tenant/Lodger.
- Reservation is fully refundable if the booking is cancelled by the company. The company reserves the rights to cancel bookings at any time.
- Reservation date and time can be changed for a fee of GBP25.00 if before than 7 days prior arrival date. Subject to availability.
- Reservation can be changed for a fee of GBP50.00 if less than 7 days prior arrival dates. Subject to availability.
- Tenancy extension is free. Subject to availability.
Check-in and Check-out Time:
- Standard check-in time is 1pm-6pm.
- Standard check-out time is 11 am or any time before.
- Earlier check-in time (before 1 pm) is permitted for an additional fee of GB20.00. Subject to availability.
- Later check-out time (after 11 am and up to 7 pm) is permitted for an additional fee of GBP20.00. Subject to availability.
Additional Services and Charges:
- Tenants/lodgers will be charged £25 for replacement of lost key(s).
- An additional set of keys can be ordered in advance for GBP15.00 fee.
- Airport pick-up can be ordered in advance for GBP60.00-GBP80.00 (price depends on the port of arrival).
- Property cleaning is charged £100
- The Laws of England and Wales will apply to all aspects of the rental, booking and the above terms of business.
- By the UK Law, we can remove your belongings with or without your presence in case of non-paying the rent or fail to check-out on the date booked.
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